Delivery Policy


1.1 We offer a delivery service in accordance with the timescales shown against each Product on our site. Please note that delivery timescales are estimates.

1.2 Please note that we only deliver to addresses in the United Kingdom, excluding Northern Ireland, Isle of Man, Channel Islands and the Republic of Ireland.

1.3 Although we will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacturer of the Product or our delivery partners.

1.4 Your delivery will be completed when we deliver the Products to the address you gave us. Our delivery process is considered complete once we successfully deliver the Products to the address provided by you. In the event that no one is available to receive the delivery at your specified address, our carrier company will contact you directly to coordinate the delivery if no one is available at the initial attempt. If you have not accepted delivery after three attempts by us, we may treat the contract as having been cancelled by you in accordance with our policy. In such cases, we reserve the right to withhold reimbursement until we have received the Products back or you have supplied evidence of having sent back the Products, whichever occurs first.

You can review the current status of your order at any time by logging into the My Orders section of your account on our site. If you have trouble finding out the status of your order or tracking its progress, please contact Customer Services using the contact information below at clause 23.

The costs of delivery will be as told to you during the order process.

1.7 When we are liable for damage to your property. If we are providing services on your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

1.8 Although our drivers are pleased to deliver your product and place it in an unobstructed room of your choosing, we cannot accept liability for any resulting damage. It is your responsibility to safeguard any floor coverings in order to prevent any potential harm while the products are being positioned within the premises.